You can register your grievance through the following channels:

• Online grievance portal on the CoE’s official website.
• Submitting a physical grievance form at the CoE Office.
• Contacting the Controller of Examination Office through designated official email addresses.

When contacting via email, please include your name, enrollment number, course details, and a clear description of the issue.

Depending on the nature of your grievance, you may need to submit:

• A copy of your Student ID card.
• A copy of your hall ticket or admit card.
• Mark sheets or result copies (if applicable).
• Supporting evidence, such as fee payment receipts or attendance records.
• A formal letter or application explaining your grievance in detail.

The CoE Office addresses grievances related to:

• Errors in results or marks.
• Requests for re-evaluation or rechecking of answer scripts.
• Withheld or missing results.
• Issues with hall tickets, such as incorrect information.
• Allegations of unfair practices or examination malpractice.
• Technical issues during online examinations.

The resolution time depends on the complexity of the grievance:

• Simple cases, such as clerical errors, are usually resolved within 6-7 working days.
• Complex issues, such as malpractice cases, may take longer and will be communicated to the student.

• Yes, the university charges a nominal fee for redressal/re-evaluation services. You can find the exact fee details in the notification issued by the CoE Office or on the university’s website.

• Yes, grievances submitted through the online portal or official channels can be tracked using the unique reference number provided at the time of submission. Regular updates are also sent via email or SMS.

• If your result is withheld, it is likely due to pending documentation, unpaid fees, or administrative issues. Contact the CoE Office to determine the reason and provide the required documents or fulfil pending obligations to resolve the issue.

(Redressal applies only to regular courses, while re-evaluation applies only to self-finance courses.) The process includes the following steps:

• Submit the form for redressal/re-evaluation through the student portal along with the prescribed fee.
• The CoE Office assigns an examiner to independently reassess your answer script.
• Any changes in marks will be communicated to you, and a revised mark sheet will be issued if applicable.

If you are accused of malpractice, you will receive a formal notification. The examination committee, as outlined in Academic Ordinance 16(XVI), Section 3, will take the following steps:

• Conduct an inquiry to investigate the allegation.
• Provide you with the opportunity to present your explanation or defence.
• Take appropriate action based on the findings, ensuring fairness and compliance with university rules.

• Yes, the CoE Office ensures that all grievances are handled with strict confidentiality to protect the privacy of students and the integrity of the process.

• For urgent grievances, visit the CoE Office in person or contact them through the official email provided on the university’s website. Clearly mention the urgency of your issue for prioritised

The university follows a transparent and structured grievance resolution process, including:

• Independent verification of facts.
• Consultation with neutral faculty members or experts.
• Adherence to university policies and regulatory guidelines.

Updates and notifications regarding examination-related grievances are published on:

• The official CoE’s website. —>   https://jmicoe.in
• Notice boards at the CoE Office.

For further queries, students are encouraged to directly contact the Controller of Examination Office.